Having a clear shipping policy is one of the most important things for a new e-commerce store. It builds trust, manages customer expectations, and reduces the number of “where is my order?” inquiries.
Based on the products you’re selling (organic rice, dry groceries, and masala powders) and your location in Villupuram, Tamil Nadu, here is a professional and transparent Shipping & Delivery policy for your website.
Shipping & Delivery
Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Domestic Shipping Rates & Delivery Estimates
We offer one main shipping options to suit your needs:
- Standard Delivery: This is our most cost-effective option.
- Estimated delivery time: 3-7 business days from the time of dispatch.
- Shipping cost: A flat rate of ₹[Rs:50/- per kg & more than 1kg per kg Rs:30/-] per order.
Free Shipping
- We offer free Standard Delivery on all orders over [ minimum order value, Rs:1000/-].
Shipping & Delivery Locations
- We currently ship to all major cities and towns within “India”. Please check for pincode serviceability at the time of checkout.
- We use reliable third-party logistics partners to ensure your products reach you safely and on time. [ Delhivery, Shiprocket,ST Courier or DTDC .]
Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email that includes a tracking number.
- You can use this tracking number to check the status of your order on our delivery partner’s website. Please allow 24-48 hours for the tracking information to become available.
Damages & Issues
- TN Groceries takes great care in packaging your products to ensure they arrive in perfect condition.
- If your order arrives damaged or if you receive the wrong item, please contact us immediately at
tngroceries@gmail.comwith your order number and a photo of the item’s condition. We will address these issues on a case-by-case basis and do our best to find a satisfactory solution.
Why this is a good template:
- Transparency: It clearly outlines processing times, delivery estimates, and costs.
- Trust: It shows that you have a plan for a smooth delivery process.
- Customer-Friendly: It addresses common concerns like tracking and what to do if an order is damaged.
- Scalable: You can easily update the delivery locations, rates, and partners as your business grows.